Privacy Policy

Who we are

Saluda Bend (operated by SOC Holdings, LLC) offers cabin and river pod rentals near Greenville, SC. This policy explains what information we collect and how we use it — both for guests booking a stay and for our own staff using our internal operations tools.

Information we collect

For guests, booking and payment details are collected and processed through our reservation platform, Hostaway, not directly by this website. For staff, we collect the contact information (including phone number) needed to run day-to-day operations — assigning and confirming cleaning jobs, cabin status, and related work communication.

Text messaging (SMS) — Guests

Guests may opt in to receive customer-care text messages from Saluda Bend in two ways. First, a guest may initiate a text message to 864-477-7357, the Saluda Bend phone number published on our website, Google Business Profile, and guest materials. Saluda Bend may respond by text regarding that guest’s inquiry, reservation, stay, or guest services. Second, a guest may submit our Contact form and affirmatively check the optional SMS consent box. We do not send unsolicited promotional or marketing text messages through this messaging program.

• Message frequency varies and is tied only to your own conversation with us.
• Message and data rates may apply.
• We do not sell, rent, or share your mobile phone number or your SMS opt-in/consent data with third parties or affiliates for marketing or promotional purposes.
• You are never enrolled in a marketing list — messages are limited to your own inquiry or reservation.
• Reply STOP at any time to stop receiving texts, or HELP for help.
• Consent to receive texts is never a condition of purchase or of any reservation.

Text messaging (SMS) — Staff

Saluda Bend also sends text messages to our own staff members, for operational purposes — for example, notifying a cleaner they’ve been assigned a cabin, or that a guest has checked out and a cabin is ready to clean. Staff phone numbers are provided directly by the employee to their manager as part of being hired, not collected through any public sign-up form.

• Message frequency varies based on your work schedule and assignments.
• Message and data rates may apply.
• We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
• Reply STOP at any time to stop receiving texts, or HELP for help.
• You can also update your notification preferences by speaking with your manager.

How we use information

Guest information is used to fulfill and manage bookings. Staff information is used solely to operate our cleaning, maintenance, and guest-readiness workflow. We do not sell personal information to third parties.

Contact us

Questions about this policy or your information can be sent to william@saludabend.com.